1. Information We Collect
We collect the following types of information when you use our website:
- Personal Information: Name, email address, phone number, shipping address, and billing address when you create an account or place an order.
- Payment Information: Payment method details processed securely through our payment gateway (Razorpay). We do not store your card details on our servers.
- Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs.
- Communication Data: Any information you provide when contacting our support team, including emails and messages.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including shipping and delivery.
- To communicate with you about your orders, account, and customer support inquiries.
- To send promotional emails, offers, and newsletters (you can opt out at any time).
- To improve our website, products, and services based on user behavior and feedback.
- To prevent fraud and ensure the security of our platform.
- To comply with legal obligations and resolve disputes.
3. Cookies
Our website uses cookies to enhance your browsing experience:
- Essential Cookies: Required for the website to function properly (e.g., shopping cart, login sessions).
- Analytics Cookies: Help us understand how visitors interact with our website to improve performance.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
4. Data Security
- We implement industry-standard security measures to protect your personal information.
- All data transmission is encrypted using SSL (Secure Socket Layer) technology.
- Payment processing is handled by PCI-DSS compliant payment gateways.
- We regularly review and update our security practices to address new threats.
- While we take all reasonable precautions, no method of internet transmission is 100% secure.
5. Third-Party Sharing
We may share your information with trusted third parties only in the following circumstances:
- Shipping Partners: To deliver your orders (name, address, and phone number).
- Payment Processors: To process your payments securely (Razorpay).
- Analytics Providers: To analyze website usage (Google Analytics) — data is anonymized.
- Legal Requirements: When required by law, court order, or government authority.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (subject to legal obligations).
- Opt-out: Unsubscribe from marketing communications at any time using the link in our emails.
- Data Portability: Request your data in a structured, commonly used format.
- Withdraw Consent: Withdraw previously given consent for data processing.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order-related data is retained for a minimum of 5 years for tax and legal compliance purposes. You may request deletion of your account data at any time.
8. Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will take steps to delete it promptly.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated via email or a prominent notice on our website. We encourage you to review this page periodically for the latest information.
10. Contact for Privacy Concerns
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:
- Email: info@rahulhandicrafts.com
- Phone: +91 7012 0800 56
- Address: Trivandrum, Kerala, India
We will respond to your privacy-related inquiries within 48 hours.
Last updated: July 2026
